Tracking information will be provided when the item is shipped. You can track your package here.
We are pleased to offer complimentary shipping within the US when you spend $49, and for most international orders over $75. US Orders < $49 and international orders < $75 ship flat-rate.
ECONOMY SHIPPING TO US - $9.95 FLAT RATE:
Orders < $49 - transit time varies by designer - roughly 10-15 business days transit on imported items / 2-3 days if shipped from the US (allow 4-6 weeks on FREE gifts)
FREE SHIPPING TO US:
Orders > $49 - transit time varies by designer - roughly 10-15 business days transit on imported items / 2-3 days if shipped from the US (allow 4-6 weeks on FREE gifts)
STANDARD SHIPPING TO US - $25 FLAT RATE:
$25 flat rate - roughly 5-10 days transit time on imported items, once shipped
INTERNATIONAL SHIPPING - $25 FLAT RATE:
Orders < $75 - transit time varies by designer and destination country
FREE INTERNATIONAL SHIPPING:
Most orders > $75 - transit time varies by designer and destination country
Items that we have in stock will ship within 1 business day of purchase and will usually arrive at a US delivery address within 2-3 days.
Most of our unique items are shipped internationally from the designers' showrooms, with locations all over the world. Processing times vary on these items.
Some orders may be subject to fraud checks by the Ilada staff; this means you may be required to provide additional identification to verify your transaction.
When selecting Economy or Complimentary Shipping, please allow for International transit time. While your purchase may arrive sooner, please allow 5-15 business days for delivery to the US and most countries. Depending on the destination, delivery to some countries can take considerably longer.
For customers outside the US - If you are in a hurry to receive your order, faster shipping methods may be available, although items can still incur delays once handling time and customs clearance are factored in. If you are interested in upgrading to an expedited shipping method, email firstname.lastname@example.org and we will be happy to help you determine alternative shipment options.
For Canadian customers - For items shipped from China with Economy Shipping, packages are delivered and tracked through Canada Post once the parcel makes its way into Canada. Recently, we are experiencing unusually lengthy delays for packages to clear Customs and be delivered by Canada Post. Often, once the package enters Canada, the ability to track the package temporarily stops as the item is awaiting clearance through Customs.
Unfortunately, this issue is out of our control. The best option for our Canadian customers is to select the Standard International Shipping option. This option provides reliable tracking and will arrive to your destination much faster.
Some of the items in our boutique, depending on the destination country, will incur duties, taxes, and possible shipping surcharges that must be collected from the customer prior to order fulfillment. This will be stated in the product description for these particular items.
We are not responsible for items that cannot be delivered due to the customer providing an incorrect shipping address. Please be certain that the delivery address you provide is correct. We are unable to issue any refunds or credits for items that cannot be delivered due to incorrect address and are returned to the supplier. Any additional expenses in correcting the order are the responsibility of the customer.
Ilada takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information, we reserve the right to cancel the order.
Ilada reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases, and payment will be refunded.
Ilada is not liable to compensate for any loss, expense or inconvenience experienced by customers as a result of cancellation.